Refund Policy
Return, Exchange & Refund Policy – SheChoiceFAB
At SheChoiceFAB, we want you to be delighted with every purchase. However, if something isn’t quite right, we’re here to make your return or exchange process simple and hassle-free.
1. Free Returns & Exchanges (For Domestic Orders Only)
You can initiate a return or exchange within 7 days of delivery, provided that:
The product is unused, unwashed, unaltered, and in its original condition
All tags, labels, and packaging are intact
The request is raised within 7 days from the date of delivery
✅ Only one-time exchange is allowed per order.
✅ Return or exchange requests can be raised through our [Return/Exchange Portal].
⚠️ Requests raised after 7 days of delivery will not be accepted.
We appreciate your understanding.
2. Exchange Process
Visit our [Return/Exchange Portal].
Enter your Order Number and Phone Number / ZIP Code.
Select the item and choose your preferred replacement size.
Our team will review the request and arrange a reverse pickup from your address.
Once the item passes quality inspection, your replacement product will be shipped to you.
3. Return Process
Follow the same steps through the Return/Exchange Portal.
Once the returned product clears Quality Check (QC), we will issue SheChoiceFAB Credits equivalent to the product value.
⚠️ Return or exchange requests are valid once per order only.
4. Damaged, Defective, or Wrong Product Received
If you receive a damaged, defective, or incorrect item, please raise a request within 7 days of delivery via our Return Portal.
Select “Received Wrong/Damaged Item” and upload clear product images for verification.
Once approved, a free replacement or store credit will be issued.
5. Unserviceable Pincodes
If reverse pickup is not available at your location, you may self-ship the product to:
Colourweave Gallary LLP (SheChoiceFAB)
78-78A, Avadh Textile Market, Near New Bombay Market,
Surat – 395010, Gujarat, India
📞 +91 96620 57776
Please share the courier receipt and tracking details with our team.
Upon verification, we will reimburse standard courier charges in the form of store credits.
6. Combo & Multi-Product Orders
If you return part of a combo set or multi-product order, the refund or credit will be issued based on the individual product value after discount adjustments.
If an offer or discount was applied on multiple-item purchases, it will be recalculated accordingly for partial returns.
7. International Orders
Currently, we do not offer returns, exchanges, or refunds for international orders once confirmed and shipped.
8. Order Cancellations
To cancel your order, please contact us within 6 hours of placing the order.
We’ll try our best to process your cancellation before dispatch.
⚠️ Orders already shipped or dispatched cannot be cancelled.
9. Need Assistance?
If you need help or have questions about your return, exchange, or order status, feel free to contact us:
📱 +91 96620 57776 (Available on WhatsApp)
Thank you for choosing SheChoiceFAB – your trusted destination for premium ethnic wear, crafted with care and elegance.
